Customer Service Specialist - RBD

  • Job Reference: 373702775-2
  • Date Posted: 15 September 2021
  • Company: Reyes Holdings
  • Location: Des Plaines, Illinois
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Customer Service Specialist - RBD

+ Job ID #:35444

+ Position Type:Full Time

+ Location:Rosemont, IL

+ Shift:Any

+ Department:Customer Service

+ Education Required:HS Diploma/GED

+ Experience Required:Less than 1 year

Position Description:

**Position Summary:**

The Customer Service Specialist role will be responsible for professionally responding and interfacing directly with inbound customer service calls of established accounts, not limited to fulfilling orders and/or special requests.

**Position Responsibilities may include, but not limited to:**

+ Answer inbound calls in a professional and courteous manner

+ Make outbound calls for issue resolution, customer follow up, and customer communication

+ Interacting with multiple Reyes Beer Division (RBD) locations, the call center ensures that customer's needs are met timely and accurately, and all policies/procedures specific for each location are followed accordingly.

+ A qualified candidate will serve as a customer service liaison communicating with each RBD Business Unit accordingly to provide information for daily business functions

+ Provide a high-level of customer service to all customers in accordance to their issue/request

+ Other projects or duties as assigned.

Position Requirements:

**Required Skills and Experience:**

+ High school diploma or GED

+ Microsoft Office and good computer expertise

+ Ability to independently solve problems

+ Excellent written and verbal communication skills are needed.

+ Must be detail oriented, highly accurate, conscientious, self-starter able to work independently managing time appropriately along with strong organizational skills.

+ This position must pass a post-offer background and drug test.

**Physical Demands and Work Environment** :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.